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Cope Global LLC – Privacy Policy

Effective Date: June 19, 2026
Last Updated: June 19, 2026

Cope Global LLC, a Delaware limited liability company ("Cope," "we," "us," or "our"), provides a marketplace through which buyers acquire digital and physical products and services offered by independent sellers, and through which certain users promote those offerings for compensation. This Privacy Policy (this "Policy") describes the personal information we collect, how and why we use and disclose it, and the choices and rights available to you.

This Policy forms part of, and is incorporated by reference into, the Cope Global LLC Terms of Service (the "Master Terms"), and should be read together with the Buyer Terms, the Creator Terms, the Affiliate and Revenue Share Terms, and the other Ancillary Policies. Capitalized terms used but not defined in this Policy have the meanings given to them in the Master Terms, including "Platform," "User," "Product," "User Content," "Buyer," "Creator," and "Affiliate." Where this Policy refers to Creators and Affiliates together, it does so for convenience only, as the platform's "Platform Businesses"; that shorthand does not change the distinct roles, rights, and obligations that the Creator Terms and the Affiliate and Revenue Share Terms assign to Creators and to Affiliates respectively.

Because the Products are provided solely by the Creators that offer them, and because Cope acts as a marketplace and as the Creator's limited agent for collecting and settling payment rather than as the seller, this Policy describes Cope's information practices in that role. Each Platform Business is independently responsible, as a separate controller, for its own handling of personal information, as described in this Policy.

1. About This Policy and Who It Covers

This Policy applies to the personal information Cope processes about the people who use or interact with the Platform, including:

  • Buyers who purchase, or consider purchasing, Products, and who contact us for support;
  • Creators who list, sell, or deliver Products, and Creators who participate in multi-party revenue-share arrangements through the Platform;
  • Affiliates who promote Products or refer Buyers through the Platform;
  • individuals who subscribe to our updates or marketing, register for our events or surveys, or otherwise communicate with us; and
  • visitors to our websites and applications.

This Policy describes Cope's own practices. It does not govern how a Platform Business handles personal information that it controls; each Platform Business acts as an independent controller and should maintain its own privacy notice. Nor does it govern third-party websites or services that we do not operate (see Section 11).

2. Information We Collect

The information we collect depends on how you interact with the Platform. We collect it directly from you, automatically through your use of the Platform, and from third parties.

2.1 Information You Provide to Us

  • Account and profile information, such as your name, username, email address, telephone number, password, and account preferences. A single account may include both Buyer and Creator capabilities.
  • Transaction information, such as the Products purchased or sold, order and billing details, billing and (for physical Products) delivery addresses, and information relating to your payments, order history, and account balance.
  • Communications, such as the messages you send us and our responses, support requests, and chat logs, including communications through the Resolution Center.
  • Verification and compliance information for Platform Businesses. If you operate as a Creator or an Affiliate, we and our payment and verification providers collect identity and compliance information, which may include [your date of birth, government-issued identification, tax identification information (including Social Security Number or Employer Identification Number, as applicable), and business and ownership documentation], in order to meet the identity-verification, know-your-customer, anti-money-laundering, and related requirements described in the Master Terms and applicable law, and as a condition of payout.
  • Tax-reporting information that we are required to collect from Creators, Affiliates, and revenue-share recipients to meet applicable tax-reporting obligations.
  • Event, survey, and promotion information that you provide when you register for or participate in a webinar, survey, contest, or promotion.

2.2 Information We Collect Automatically

When you use the Platform, we and our service providers automatically collect certain information using cookies, pixels, software development kits, and similar technologies (described in Section 7), which may include [your IP address and other online identifiers, general location, device and browser type, operating system, language, access times, the pages and content you view, the links you click, referring and exit pages, and other usage and diagnostic data]. We also use tracking technologies to attribute sales to the Affiliates who generate them.

2.3 Information We Receive From Third Parties

  • Payment, financing, and verification providers. We receive transaction, verification, and risk information from our providers, including, currently, our payment processor and the buy-now-pay-later providers offered through it, and our identity-verification provider.
  • Platform Businesses. We receive information from Creators and Affiliates relating to transactions, attribution, and disputes.
  • Connected accounts. If you connect or sign in through a third-party account (including, for example, an account with a third-party login provider), we receive information from that provider in accordance with its terms and your settings.
  • Other sources. We may receive information from business partners and publicly available sources, for example to verify identity, prevent fraud, and support our marketing.

3. How and Why We Use Information

The purposes for which we use personal information are described below. Where the GDPR or UK GDPR applies, we have indicated the legal bases on which we rely in Section 3.1; these purposes may also be relevant under other privacy and data-protection laws that apply to a given individual, and the descriptions below are not limited to any single legal regime.

We use personal information to:

  • provide, operate, and maintain the Platform and your account, and facilitate, process, and settle Transactions and payouts;
  • deliver the Platform's features, including course, membership, and other learning-management-system ("LMS") features, community and social features, AI-assisted tools, subscription billing and related flows, and analytics and reporting;
  • communicate with you, including by sending transactional and administrative messages, security alerts, and service updates, and responding to your requests;
  • administer affiliate participation, including calculating attribution, observing and administering commissions, and processing affiliate payouts;
  • send you marketing and promotional communications, where permitted, and measure and improve them;
  • personalize your experience, including content, recommendations, and support;
  • understand how the Platform is used, conduct research and analytics, and develop and improve our features and services;
  • prevent, detect, investigate, and respond to fraud, abuse, security incidents, and unlawful or prohibited activity, and protect the Platform, our Users, and others;
  • comply with our legal and regulatory obligations, including tax, value-added-tax, know-your-customer, anti-money-laundering, sanctions, and reporting obligations, and respond to lawful requests; and
  • establish, exercise, or defend legal claims, and conduct corporate transactions and general business administration.

3.1 Legal Bases for Processing (EU/EEA and UK)

Because Cope offers the Platform to individuals in the EU/EEA, including in Germany and Austria, with German-language presentation and euro pricing, Cope is within the territorial scope of the GDPR under Article 3(2). Where the GDPR or UK GDPR applies, we rely on the following legal bases:

Processing activityLegal basis (GDPR Article 6)Notes
Creating and maintaining your account; providing the Platform; facilitating and settling Transactions; collecting payment as the Creator's limited agent; providing order-related support and subscription billingArt. 6(1)(b): performance of a contract (the Platform Agreements)Based on performance of the Platform Agreements, not on performance of any sale, because Cope is not the seller.
Meeting tax and value-added-tax obligations (including statutory collection where Cope is treated as the supplier for electronically supplied services, and applicable U.S. marketplace-facilitator obligations); identity verification, anti-money-laundering, and sanctions screening; regulatory reporting; and retaining required recordsArt. 6(1)(c): compliance with a legal obligation
Preventing fraud and abuse; securing the Platform; analytics and service improvement; affiliate attribution; managing our customer relationships; and corporate transactionsArt. 6(1)(f): legitimate interestsEach reliance requires a documented legitimate-interests assessment.
Sending marketing communications; setting non-essential cookies and similar technologies; storing saved payment credentials and saved profiles for one-click checkoutArt. 6(1)(a): consentConsent must be specific, informed, freely given, and withdrawable; we retain records of consent.
Taking steps necessary to protect the vital interests of an individualArt. 6(1)(d): vital interestsRelied on only rarely.

4. When and With Whom We Share Information

We share personal information as needed for the purposes described above, as you direct or authorize, and with the categories of recipients below.

  • The Creator you purchase from, and any Affiliate involved in your purchase. To enable your order to be fulfilled and to allow the Creator to meet its own obligations, we provide the Creator the information needed for fulfillment, such as identifying and contact information and, for physical Products, your delivery address. Each Creator and Affiliate handles that information as an independent controller, under its own privacy notice.
  • Service providers and processors. We share information with providers that process it on our behalf, including, currently, providers of hosting and cloud infrastructure, payment processing and financing, identity verification, transactional email, analytics, and customer-support tooling. These providers are permitted to use the information only to provide services to us.
  • Tax and government authorities. We share information with tax authorities to remit and report value-added tax and sales tax, and with regulators and authorities where required by law.
  • Advertising and analytics partners. Where applicable, and as described in Section 7, we may share certain information with advertising and analytics partners.
  • Other Users. Where you post User Content or use community features, your information may be visible to others, as described in Section 5.
  • Professional advisors and transaction counterparties. We share information with our advisors and, in connection with a merger, acquisition, financing, reorganization, or sale of assets, with the counterparties and their advisors, subject to this Policy.
  • Law enforcement and to protect rights. We share information to comply with law and legal process, to enforce the Platform Agreements, and to protect the rights, property, and safety of Cope, our Users, and others, including to prevent and investigate fraud.

5. User Content, Community Features, and AI-Assisted Tools

The Platform allows Users to submit, post, and share User Content, and includes community and social features (which may include, for example, forums, comments, messaging, live video, challenges, reviews, and ratings). User Content, and any personal information you choose to include in it, may be visible to other Users and, depending on the feature and your settings, to the public. You should not include sensitive personal information in User Content. Creators that operate community spaces may set their own rules for those spaces and may have access to information about the people who participate in them.

The Platform also offers AI-assisted tools, which may include automated content generation, catalog and listing assistance, transcription, sales automation, recommendations, and fraud-detection support. To provide these tools, we and our service providers may process behavioral, usage, transaction, and content information. A Creator controls whether AI-generated content the Creator produces is published, and is responsible for that content. We do not use these tools to make decisions that produce legal or similarly significant effects concerning you based solely on automated processing, except as permitted by applicable law; where we do, you have the rights described in Section 14.1, including, where applicable, the right to obtain human review of, to express your point of view on, and to contest the decision. Where required, we will provide meaningful information about the logic involved and the significance and consequences of such processing.

6. De-Identified and Aggregated Information

We may create and use de-identified and aggregated information that does not identify you, for purposes including analytics, research, reporting, security, product development, and the development, training, and improvement of our AI and machine-learning models and features. Where we hold information in de-identified form, we will maintain and use it in that form and will not attempt to re-identify it, except as permitted by applicable law.

7. Cookies, Analytics, and Advertising Technologies

We and our service providers use cookies, pixels, software development kits, and similar technologies to operate and secure the Platform, remember your preferences, measure and improve our communications and marketing, prevent fraud, and understand how the Platform is used.

  • Essential and functional technologies enable core Platform functionality, security, and performance.
  • Analytics technologies help us understand and improve the Platform. We use analytics and measurement providers, including Google Analytics and Meta, which may set their own cookies and use other tracking technologies, and which process information in accordance with their own privacy policies; where these providers offer opt-out tools, we will identify them in our cookie settings.
  • Advertising and targeting technologies. To the extent we or our partners use targeting technologies for cross-context behavioral advertising, certain of this activity may be considered a "sale" or "sharing" of personal information under applicable U.S. state privacy laws. See Section 14.2.
  • Do Not Track. The Platform does not currently respond to browser "Do Not Track" signals, because no common standard for them has been adopted. We address recognized opt-out preference signals in Section 14.2.

You can manage many of these technologies through our cookie banner and settings and through your browser and device controls.

8. Your Choices and Controls

  • Marketing. You can opt out of marketing emails using the unsubscribe link in those emails or by contacting us. We may still send you transactional and account-related messages.
  • Cookies and targeted advertising. You can manage cookies and targeting technologies through our cookie settings, your browser and device controls, and, where available, industry opt-out tools.
  • Mobile notifications and location. You can control push notifications and device location sharing through your device settings.
  • Account information. You can review and update certain account information through your profile settings.
  • Jurisdiction-specific rights. Depending on where you live, you may have additional rights, and ways to exercise them, described in Section 14.

9. Information Relating to Children

The Platform is intended for adults; you must be at least 18 to use it, consistent with the Master Terms and the Buyer Terms. We do not knowingly collect personal information from children under [13/16]. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.

10. Information Security

We maintain administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, and disclosure, which may include [encryption of data in transit and at rest where appropriate, secure payment processing, access controls, personnel training, and monitoring]. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a personal-information breach occurs, we will notify affected individuals and authorities as and where required by applicable law.

11. Third-Party Websites and Services

The Platform may link to, or integrate with, websites and services that we do not own or control, including Creators' own sites, payment and financing providers, and social and connected-account services. This Policy does not apply to those third parties. When you access or use a third-party website or service, you do so subject to that third party's own terms and privacy policy, and we encourage you to review them. We are not responsible for the content or the privacy or security practices of any third party, and the inclusion of a link or integration does not imply our endorsement.

12. International Data Transfers

Cope is based in the United States, and the personal information we process about individuals in the EU/EEA and the United Kingdom may be transferred to, stored in, or accessed from the United States and other countries, which may not provide the same level of data protection as your home country. Where we transfer such personal information to a country that has not been recognized as providing an adequate level of protection, we put in place appropriate safeguards. [Transfer mechanisms: Standard Contractual Clauses, and/or certification under the EU-US Data Privacy Framework].

13. How Long We Keep Information

We keep personal information for as long as necessary to fulfill the purposes described in this Policy, and afterward as necessary to comply with our legal obligations (including tax, accounting, anti-money-laundering, and other regulatory obligations), to resolve disputes, to maintain business records, and to enforce our agreements. Where required to meet financial and regulatory obligations, certain records may be kept for up to [7–10] years. When personal information is no longer needed, we delete or de-identify it.

14. Additional Information for Individuals in Certain Regions

Residents of certain regions have additional rights, described below. We honor these rights to the extent the relevant law applies to Cope.

14.1 Individuals in the EU/EEA and the United Kingdom

Cope processes personal information about individuals in the EU/EEA and the United Kingdom as a controller within the meaning of the GDPR and the UK GDPR. The legal bases on which we rely for that processing are set out in Section 3.1, and the rights described below apply to it. Subject to the conditions and exceptions in those laws, you have the right to:

  • request access to, and a copy of, the personal information we hold about you;
  • request that we correct inaccurate or incomplete personal information;
  • request that we erase your personal information in certain circumstances;
  • request that we restrict our processing of your personal information in certain circumstances;
  • receive certain personal information in a structured, commonly used, machine-readable format, and have it transmitted to another controller where technically feasible (data portability);
  • object to our processing of your personal information that is based on our legitimate interests, and object at any time to processing for direct-marketing purposes;
  • not be subject to a decision based solely on automated processing that produces legal or similarly significant effects, except as permitted by law;
  • withdraw your consent at any time where we rely on consent, without affecting the lawfulness of processing before withdrawal; and
  • lodge a complaint with your competent supervisory authority in the EU/EEA or, in the United Kingdom, with the Information Commissioner's Office.

To exercise these rights, contact us using the details in Section 15. We may need to verify your identity, and some rights are subject to limitations under applicable law. We will respond within the time required by law.

EU Representative. Because Cope is not established in the EU, Cope has appointed a representative in the EU under Article 27 of the GDPR: [Yanco Williams / EU member-state address]. You may contact our EU representative on data-protection matters using those details.

United Kingdom. [The UK GDPR may apply to the extent Cope offers the Platform to individuals in the United Kingdom.]

14.2 Residents of Certain U.S. States

Residents of certain U.S. states with comprehensive privacy laws [including, where applicable, California, Delaware, Florida, Virginia, Colorado, Connecticut, Utah, and others] may have the rights below, subject to the conditions and exceptions in the applicable law and only to the extent that law applies to Cope:

  • to confirm whether we process personal information about you and to access that information;
  • to obtain a portable copy of personal information you provided to us;
  • to correct inaccurate personal information;
  • to delete personal information;
  • to opt out of the "sale" of personal information, of "sharing" or processing of personal information for targeted or cross-context behavioral advertising, and of certain profiling in furtherance of decisions producing legal or similarly significant effects;
  • to limit the use and disclosure of sensitive personal information, where provided by applicable law;
  • to be free from discrimination for exercising your rights; and
  • to appeal a denial of your request, where provided by applicable law.

We do not "sell" personal information for money. To the extent applicable U.S. state privacy law applies to Cope, some of our advertising and analytics activity (including certain uses of cookies and similar technologies) may be considered a "sale" or "sharing" of personal information; we do not "sell" or "share" sensitive personal information, and we do not knowingly "sell" or "share" the personal information of individuals under 16. To the extent we are subject to these laws, you may exercise an opt-out through [a "Your Privacy Choices" / "Do Not Sell or Share My Personal Information" link — to be implemented] and your cookie settings, and where the California Consumer Privacy Act applies to us, we will treat a recognized opt-out preference signal (such as Global Privacy Control) as a valid opt-out of "sale" and "sharing."

To exercise any of these rights, contact us as described in Section 15. We will verify your request by matching the information you provide against our records, and an authorized agent may submit a request with proof of authorization.

15. How to Contact Us

If you have questions about this Policy or wish to exercise your rights, you can reach us:

  • By email: support@cope.com;
  • By mail: Cope Global LLC, 1521 Concord Pike, Suite 201, Wilmington, DE 19803, United States of America; and
  • EU representative: as set out in Section 14.1.

For privacy and data-protection inquiries, please identify your request so we can route it appropriately.

16. Changes to This Policy

This Policy is effective as of the date stated above. We may update it from time to time to reflect changes in our practices or in applicable law. If we make changes that materially affect how we process personal information we have already collected from you, we will provide notice in a way reasonably designed to bring the changes to your attention before they take effect, which may include posting a prominent notice on the Platform, sending an email, or presenting the updated Policy when you next sign in, and, where required by applicable law, we will provide notice and obtain any consent before further processing. We encourage you to review this Policy periodically. Your continued use of the Platform after the updated Policy takes effect constitutes acceptance of it, except where applicable law requires otherwise.

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